At Manderwood Custom Rings ("we," "our," or "us"), we value your trust and are committed to protecting your personal privacy. This Privacy Policy details how your personal information is gathered, utilized, and protected when you visit our website or make an inquiry or purchase with us.
1. Information We Collect
When you interact with our website, place an order, or communicate with us directly, we collect certain details to ensure a seamless custom shopping experience:
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Contact & Identification Information: Your full name, billing address, shipping address, email address, and phone number.
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Order & Customization Details: Ring sizing, material choices, personal engraving requests, design notes, sketches, and consultation details.
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Payment Information: Payment card details and transaction information. All payment processing is conducted securely via encrypted, certified payment gateways; Manderwood does not store full credit card numbers on local servers.
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Device & Technical Data: IP address, browser type, device details, time zone, and browsing activity collected automatically through standard cookies and tracking technologies to help optimize your experience.
2. How We Use Your Information
We use the personal information collected to:
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Handcraft, personalize, and fulfill your custom ring orders.
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Communicate with you regarding design appointments, quotes, order progress, tracking updates, and post-purchase care.
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Coordinate return, exchange, or refinishing requests.
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Screen orders for potential fraud or security risks.
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Improve site layout, store functionality, and custom design offerings.
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Send occasional newsletters and design releases if you have explicitly opted into our mailing list.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We share information only with trusted service providers necessary to operate our business:
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E-Commerce & Payment Gateways: Secure platforms that process payments and manage customer accounts.
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Fulfillment & Shipping Carriers: Shipping services (such as USPS) required to deliver your order safely to your door with tracking.
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Legal Compliance: In rare instances, we may disclose information to comply with applicable laws, government regulations, subpoenas, or legal processes.
4. Data Security & Retention
We maintain technical and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or misuse. When you place an order or submit a custom inquiry, we retain your order information for our internal customer records and lifetime refinishing services unless you request its deletion.
5. Your Rights
Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of your personal records.
6. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
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Business Name: Manderwood Custom Rings
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Contact Person: Matt
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Email: matt@manderwood.com